Resources

The eternal struggle for any business is balancing customer satisfaction with profitability.

Today, customers expect a seamless, timely and highly personalised experience. If they want to keep up, businesses need to figure out how to deliver this while keeping expenditures low. Post-pandemic, technological advancements have been expedited to a point where this is now far more achievable.

In this article, we explore 5 new ways tech is stepping in to redefine hospitality for both businesses and their guests.

Any manager knows good staff are the lifeblood of their business. However, finding and keeping the right people is no easy feat. 

While this has always been a challenge, post-COVID many Australians are rethinking their career with worker mobility at its highest level since 2012. Of every industry experiencing staff shortages, hospitality is hit the hardest with 51% of businesses struggling to find suitable staff.

In this article, we tackle common obstacles and offer advice on how to recruit, train, and retain a top-performing team.

If you’ve been in the hospitality game for a while, you’ve probably seen your fair share of businesses doing their best to capitalise on annual festivities.

From paper streamers to dressing staff up as Santa - falling back on the same cut-and-paste strategies will only get you so far.

While some tried and tested methods are timeless (think Valentine’s date night reservations), often, they don’t do much to set you apart from your competition.

Need help thinking outside of the box? We’ve got you covered.

Check out the latest food trends for 2023 to impact your business.

The foodservice industry has evolved significantly over recent years. Operators are still facing ongoing challenges such as labour shortages and supply chain disruption, made worse by historic levels of inflation and rising energy costs. Meanwhile, consumers are demanding healthier, more sustainable options, and are less willing to compromise on value. Find out what 2023 has in store, and our tips to operators for keeping their business running successfully.

Behind every well run organisation, is the workplace coffee machine.  It has become a contributor to employee satisfaction and efficiency in the office. 

Some venues in the hospitality sector have had trouble recruiting skilled staff. Luckily, there are innovative recruiting platforms like Barcats and other solutions that foodservice operators can use to help address their staffing issues and get back to doing what they do best – satisfying their customers!

Coffee is one of life’s greatest pleasures and across Australia and New Zealand around 14.5 billion cups are drunk every year in and out of home (1). This equates to 459 cups every second!

AI (Artificial Intelligence) is widely used in our lives these days. When was the last time you called Siri or Alexa to play your favorite song? How often does Netflix and Spotify recommend new songs and movies that just so happen to suit your preferences? These solutions along with many others use machine learning to understand more about their customers and consumers, to better predict ordering patterns to deliver the right products, services and best customer experience. 

Your food is delicious, you know that. But what about your photos? Your customers are visual creatures, and they want to see the food before they order it. A picture is worth a thousand words after all! Learning how to photograph your restaurant’s dishes is an important step in marketing your business. Keep reading for five tips and tricks for better quality food photography- including lighting, composition, props, angles, and even how to prepare certain dishes differently to make them camera-ready. Mark Clayton, Executive Chef at Nestlé Professional, was kind enough to provide his insight on the food photography tips below.

Every food service business is different, but there are several common problems that every café or restaurant manager can relate to. Keep reading for ten of the most common issues faced in the food and beverage industry and how to overcome them.

The world of cookies, muffins, cakes, doughnuts, and other baked sweets allows for almost limitless variation and experimentation. It’s always a delight to see the creativity of bakers and dessert chefs run wild. With so many new ideas, this part of the food industry is never at risk of becoming stale. If you’re looking for some new sweet baked goods to add to your menu this year, this article is for you! Let’s take a look at 10 delicious sweet bakery trends you can leverage in your café menu.