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After overcoming staff shortages, supply chain disruptions and pandemic restrictions — recent inflation issues present yet another hurdle for the hospitality industry.

Before we get into the cost of living crisis, here’s a reminder of what 2020 looked like for food service businesses in Australia:

• 90% experienced fewer sales and customers
• 77% decreased their working days 
• 42.2% let go of staff permanently [1]

Despite many businesses just getting back on their feet, all Australians are currently facing the highest annual increase in living expenses since 1987. [2]

In this article, we explore what inflation means for those working in hospitality and what they can do to combat it.

The eternal struggle for any business is balancing customer satisfaction with profitability.

Today, customers expect a seamless, timely and highly personalised experience. If they want to keep up, businesses need to figure out how to deliver this while keeping expenditures low. Post-pandemic, technological advancements have been expedited to a point where this is now far more achievable.

In this article, we explore 5 new ways tech is stepping in to redefine hospitality for both businesses and their guests.

Any manager knows good staff are the lifeblood of their business. However, finding and keeping the right people is no easy feat. 

While this has always been a challenge, post-COVID many Australians are rethinking their career with worker mobility at its highest level since 2012. Of every industry experiencing staff shortages, hospitality is hit the hardest with 51% of businesses struggling to find suitable staff.

In this article, we tackle common obstacles and offer advice on how to recruit, train, and retain a top-performing team.

If you’ve been in the hospitality game for a while, you’ve probably seen your fair share of businesses doing their best to capitalise on annual festivities.

From paper streamers to dressing staff up as Santa - falling back on the same cut-and-paste strategies will only get you so far.

While some tried and tested methods are timeless (think Valentine’s date night reservations), often, they don’t do much to set you apart from your competition.

Need help thinking outside of the box? We’ve got you covered.

Check out the latest food trends for 2023 to impact your business.

The foodservice industry has evolved significantly over recent years. Operators are still facing ongoing challenges such as labour shortages and supply chain disruption, made worse by historic levels of inflation and rising energy costs. Meanwhile, consumers are demanding healthier, more sustainable options, and are less willing to compromise on value. Find out what 2023 has in store, and our tips to operators for keeping their business running successfully.

Looking for a perfect partner, a star performer who thrives under pressure inside a busy kitchen and always brings their A-game? Recruit the MAGGI Gravy range. Each blend offers versatility, ensuring a gravy for every occasion. Simple, consistent and rich in delicious meaty flavour, it’s sure to keep customers coming back, again and again. Check out the MAGGI Gravy range to discover why, using MAGGI, it’s sorted.

As a foodservice operator, enhancing convenience for your customers is always a top priority. How easy it is to browse and select from your menu, is almost as important as the quality of the food for ensuring your customers have a positive experience. As we wrote about earlier in the year, several emerging restaurant technology trends are helping operators improve their service and enhance customer convenience. One technology trend we mentioned was the adoption of digital, contactless ordering systems, such as those offered by providers like me&u. In this article, we’ll take a deeper look at seven key benefits of using QR code menus in your restaurant.

Behind every well run organisation, is the workplace coffee machine.  It has become a contributor to employee satisfaction and efficiency in the office. 

Leveraging new technology is essential for maintaining your competitive edge in any industry, and this is no different when it comes to cafés and restaurants. Whether it’s a new POS system, updated table booking software, or a food ordering app for restaurants with no delivery service, there’s plenty of emerging technologies that offer significant benefits for your business.

Coffee is one of life’s greatest pleasures and across Australia and New Zealand around 14.5 billion cups are drunk every year in and out of home (1). This equates to 459 cups every second!

Nespresso research reveals nearly 30% of coffee drinkers in Australia drink decaf. And what’s more, close to half of this group is represented by those 18-34 years.