Food & Beverage

Committed to helping improve the wellbeing and livelihoods of our customers and our community

Tuesday, 14 April, 2020

At Nestlé Professional, we care deeply for people and for the communities in this amazing industry in which we operate. In the days and weeks ahead, we will all need to continue to adjust to different ways of living and working. Here, we're sharing what we're currently doing to show our support.

We are aiming to do what we can to make a positive difference and help those who need it the most during these difficult times, as we understand that many of our customers are experiencing significant hardshipOffering some assistance can go a long way in these uncertain times, with even the smallest gestures having the potential to make a big difference to both individuals and broader communities.

Helping our Nestlé Professional customers 

To support our customers, Nestlé Professional is extending our partnership with Benestar, who has been helping people for over 30 years, by offering a professional, confidential coaching and support service. The FREE service is available 24/7, 365 days per year, when and where needed in all aspects of life - physical, mental, social and financial.

Specialist coaches will listen and offer guidance through challenging issues, or offer coaching on ways to enhance wellbeing.

To find out more about this service CLICK HERE.

Alternatively, if you would like to get in touch with Benestar directly, please call Australia 1300 360 364 and identify yourself as a Nestlé Professional Customer to access the service.


How are we helping our community?

Nestlé Australia is donating a minimum of $2 million in products– $500,000 each fortnight – over the next two months to Australians who need it most.

Extending its partnership with Foodbank, Nestlé is providing support to communities across the country facing increasing uncertainty with the aim of supporting Australians who are most at need, including the vulnerable and elderly.

The donation includes food items such as coffee, cereals, meal bases and pet food, as well as Nestlé Professional products, which are being distributed by Foodbank through its network of 2,400 charity agencies, as the food relief organisation continues to provide much needed support for Aussies facing hardship in these challenging times.

In addition to the $2 million donation, Nestlé has extended its 10-year partnership with Role Models and Leaders Australia, who run the Girls Academy, a school-based engagement program for Aboriginal and Torres Strait Islander girls. Nestlé is providing essential food items to 43 at-risk remote Indigenous communities that are facing food scarcity as some are in lockdown.

Nestlé Oceania CEO, Sandra Martinez said, “Together with Foodbank and the Girls Academy, we are aiming to do what we can to make a positive difference and help those Australians who need it the most during these difficult times.”

Foodbank Australia CEO, Brianna Casey said, Regular donations, like Nestle’s are helping to bridge the gap, but demand for food is rising at a rate never before seen and we need to do more to keep up, and this donation will make a huge difference to the lives of some of our most vulnerable people and communities.”


The announcement builds on a global partnership announced between Nestlé and the International Federation of the Red Cross and Red Crescent Societies (IFRC), which will provide urgent help for emergency services and caregivers and strengthen healthcare systems.

The IFRC is a strong and trusted global partner of Nestlé, with unmatched presence and expertise in providing first aid, emergency response and epidemic control. The Red Cross and Nestlé were both established over a century ago. With common roots in Switzerland they are present in almost every country in the world. We share common values, including a determination to make a difference on the ground. As part of the emergency response, the IFRC is providing immediate help to strengthen health care systems, where the need is greatest. For more information CLICK HERE.